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Tag Archives: complain

Complaint Email Reply

07-Jun-08

Exactly a week after I sent my email to complain, I received a reply : Thank you for your feedback. We regret to learn of your experience and wish to explain that we place topmost priority in providing a safe, reliable and efficient service to our passengers. It is our operation procedure that the Train [...]

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Complaint Email

30-May-08

This is an email that I sent to SMRT today : Dear Sir/Madam, I took a westbound train around 6pm on 30th May 2008 Friday at the Tanjong Pagar MRT Station. As the train was very crowded, it took some time to allow the passengers to disembark before I was able to board the train. [...]

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